• How can I create an order on the New ElseColor site?
  • After adding the product (s) you want to purchase to your cart, you will be guided through the order process. Select the product / products you want to buy and add them to your basket. You can go to the next step by clicking the "Finish Shopping" button on the My Cart page.
  • At this stage, if you are a member, you must log in, or if you are not, you must be a member. After you fill in your delivery and billing address information, you can click on the "Continue" button to go to the "Payment Information" screen, select your payment method and fill in your information. You can switch between cart steps, My Cart, Delivery and Payment tabs. With the "Continue" button, you can review your order summary, after confirming the Preliminary Information Form and Sales Contract, you can complete your order by clicking the "Complete Order" button.
  • How can I pay for my order?
  • When will my order reach me?
  • Do the products sold on the New Balance site have a warranty?
  • I am having trouble placing my order, what should I do?
  • How can I cancel my order?
  • How long will the amount be transferred to my account after I return / cancel my product and / or order?
  • Which shipping company do you work with?
  • How Can I Track Cargo?
  • Will I pay shipping fee when receiving my order?
  • Can someone else pick up my order if I am not at the address I specified?
  • What should I do if I want to return the product?
  • What do I have to do to send the product for review?
  • Can I return the product to New Balance stores?
  • To which address should the returned products be sent?
  • To which address should review products be sent?